Return & Refund Policy

Refund & Return Policy

At Vrindras, we aim to provide authentic and high-quality spiritual products. Please review our policy carefully before making a purchase.

1. Returns

Eligibility

  • Returns must be requested within 48 hours of delivery
  • Item must be:
    • Unused
    • In original condition
    • In original packaging

How to Request a Return

To initiate a return, contact us with your order number and reason via:

Once approved, return instructions will be shared.

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping charges are non-refundable
  • The return shipping cost will be deducted from the refund amount

Non-Returnable Items

  • Items marked as Sale / Discounted are not eligible for return or refund

2. Refunds

  • Refunds are processed within 5–7 business days after approval
  • It may take an additional 3–5 business days to reflect in your bank account

Refunds are issued only after inspection and approval of the returned item.

We reserve the right to reject a refund if:

  • The item is used, damaged, or not in original condition
  • The return request is made after 48 hours
  • The product does not meet eligibility criteria

3. Exchanges

We only offer exchanges in the following cases:

Eligible Cases

  • Product is damaged
  • Product is defective
  • Issue occurred during delivery or from our side

Conditions

  • Must be reported within 48 hours of delivery
  • Must provide photo or video proof

Once approved, we will arrange a replacement.

Not Eligible for Exchange

  • Change of mind
  • Wrong expectations from product
  • Personal preference issues

All product details are clearly mentioned on the website, and exchanges will not be accepted on these grounds.

4. Return Shipping Instructions

  • Customers must ship the product back at their own cost
  • We recommend using a trackable and reliable courier service

For high-value items:

  • Items must be securely packaged
  • We are not responsible for lost or damaged returns during transit
  • If the returned product is not received or arrives damaged, the refund/exchange may be rejected

5. Important Notes

  • Refunds and exchanges are strictly subject to inspection and approval
  • We reserve the right to deny any request that does not meet our policy conditions
  • This policy is designed to ensure fairness while protecting the integrity of our products

6. Contact Us

Vrindras
Sunrak Road
Vrindavan, Mathura District
Uttar Pradesh, India

📧 Email: vrindras.official@gmail.com
📞 Phone: +91 9540637839