Privacy Policy

Privacy Policy

This Privacy Policy describes how Vrindras (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from our store.

Vrindras is a Direct-to-Consumer (DTC) eCommerce business based in India, offering spiritual and devotional products to customers in India and worldwide.

1. Information We Collect

When you visit or use our site, we collect certain information necessary to process your orders and improve your experience.

Personal Identifiers:
Name, shipping address, billing address, email address, and phone number.

Payment Information:
Payment details are processed securely through third-party payment gateways. We do not store your full card numbers or CVV on our servers.

Order Information:
Details of the products you purchase and transaction history.

Device Information:
IP address, browser type, time zone, and information about how you interact with the Site through cookies, log files, and similar technologies.

2. How We Use Your Information

We use your personal information to provide and improve our services, including:

  • Order Fulfillment: Processing payments, shipping orders, and providing confirmations.
  • Customer Support: Responding to inquiries and providing assistance.
  • Security & Fraud Prevention: Detecting and preventing fraudulent or malicious activity.
  • Marketing & Communication: Sending updates, offers, and promotional messages (only if you opt in).
  • Improvement of Services: Understanding customer behavior to enhance user experience.

3. Sharing Your Personal Information

We share your information only with trusted third-party service providers necessary to operate our business:

  • Shopify: To power our online store and manage orders.
  • Payment Gateways: Such as Razorpay or other secure processors for handling transactions.
  • Shipping & Logistics Partners: To deliver your orders.
  • Analytics Providers: Such as Google Analytics to understand site usage.

These providers are obligated to handle your data securely and only for the services they provide.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your cart and preferences
  • Improve site functionality and performance
  • Analyze site traffic and user behavior

You can control or disable cookies through your browser settings. However, some features of the site may not function properly if cookies are disabled.

5. Marketing Communications

If you opt in, we may send you:

  • Emails and SMS regarding offers, updates, and new products

You can opt out at any time by:

  • Clicking the "Unsubscribe" link in emails
  • Replying "STOP" to SMS messages

6. International Data Usage

Vrindras operates from India but serves customers globally. By using our site, you agree that your information may be transferred to and processed in India and other jurisdictions where our service providers operate.

We ensure that all such transfers are handled securely and in accordance with applicable data protection standards.

7. Data Protection and Security

We implement appropriate security measures to protect your personal information, including:

  • SSL/TLS encryption for secure data transmission
  • Restricted access to personal data
  • Secure handling by authorized personnel only

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request Deletion of your data (subject to legal obligations)

To exercise these rights, contact us using the details below.

10. Legal Basis for Processing

We process your personal data based on:

  • Your consent (e.g., marketing communications)
  • Performance of a contract (e.g., order processing)
  • Legitimate business interests (e.g., improving services and preventing fraud)

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Do Not Track Signals

We currently do not respond to “Do Not Track” signals from web browsers.

14. Fraud Prevention and Transaction Security

To protect against fraud, we may verify certain information during high-value or suspicious transactions. This data is used strictly for security purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

📍 Address:
Vrindras
Sumruk Road, Vrindavan
Mathura District, Uttar Pradesh, India

📧 Email:
vrindras.official@gmail.com

📞 Phone:
+91 9540637839

🕒 Support Hours:
Monday – Saturday, 10:00 AM – 6:00 PM (IST)

We usually respond within 24 hours.

Grievance Officer:
In accordance with applicable Indian laws, you may contact our grievance officer at the email address above.